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Privacy Policy

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Privacy Policy

This Privacy Policy explains how Giga Software Solutions (“GSOLU”, “we”, “our”, “us”) collects, uses, discloses, and safeguards your personal information when you use our websites, software, or related services. We are committed to protecting your privacy and complying with applicable data protection laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA) in Canada, and relevant U.S. state privacy laws such as the California Consumer Privacy Act (CCPA/CPRA).

1. Information We Collect

We collect personal and non-personal information necessary to provide and improve our services:

  • Personal Information: Name, email address, phone number, company details, billing information, and communication records.
  • Technical Data: IP address, browser type, device information, and activity logs collected via cookies or analytics tools.
  • Usage Data: How you interact with our website, app, or portal to improve user experience and service performance.
2. How We Use Your Information

We will only send marketing communications to individuals in the UAE if they have provided explicit consent. You may withdraw consent at any time by clicking “unsubscribe” in our emails or contacting us directly.

We use your data only for legitimate business purposes, including:

  • Delivering and managing your account, subscription, or project.
  • Improving our website, software features, and customer experience.
  • Providing technical support and responding to inquiries.
  • Sending service updates, product news, or marketing communications (only if you’ve opted in).
  • Meeting our legal and regulatory obligations.
3. Cookies and Tracking Technologies

We use cookies and similar tools to personalize content, analyze site traffic, and support marketing efforts. You can manage your cookie preferences through our Privacy Preferences panel or your browser settings. Essential cookies are required for basic functionality and cannot be disabled.

We may use trusted third-party providers such as Google Analytics and Meta (Facebook/Instagram) for performance and advertising insights. These providers may process limited data under their own privacy terms.

4. Legal Basis for Processing

This Policy complies with applicable data protection laws, including the UAE Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL), as well as PIPEDA (Canada), CCPA (U.S.), and the EU’s GDPR framework. We process your information based on one or more of the following grounds:

  • Your explicit consent.
  • To perform a contract or deliver a service you requested.
  • To comply with a legal obligation.
  • For our legitimate business interests, provided they do not override your rights.
5. Data Sharing

We never sell your personal data. We may share it only with:

  • Trusted service providers (e.g., hosting, payment, analytics).
  • Affiliated companies or contractors working on our behalf.
  • Authorities, if required by law or legal process.
6. Data Storage & Security

Your data is securely stored in cloud environments that comply with industry standards (such as ISO 27001 or SOC 2). We apply encryption, access controls, and regular audits to protect your information from unauthorized access, loss, or alteration.

Despite our best efforts, no transmission or storage method is 100% secure. If a data incident occurs, we will notify affected individuals as required by law.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access and obtain a copy of your personal information.
  • Request correction or deletion (“right to be forgotten”).
  • Withdraw consent at any time.
  • Object to data processing or request limitation.
  • Request data portability (where applicable).

To exercise your rights, contact us at privacy[at]gsolu[dot]com.

8. International Data Transfers

All personal data collected by Giga Software Solutions is stored and processed within Canada and the United States, using secure cloud environments that meet industry security standards (such as ISO 27001 or SOC 2). We do not transfer personal data outside these regions unless required for lawful purposes or service continuity, and any such transfer would follow the safeguards required under applicable laws, including PIPEDA and UAE PDPL.

By using our services, you consent to the processing and storage of your information in jurisdictions that may have different data protection laws.

9. Updates to This Policy

We may update this Privacy Policy periodically to reflect changes in technology, regulation, or business practices. The updated version will be posted on this page with a revised “Last Updated” date.

10. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

Giga Software Solutions
Vancouver, BC, Canada
Email: privacy[at]gsolu[dot]com.
Website: www.gsolu.com

Last Updated: October 2025